His & Hers is an adult personal care brand that focuses on providing not just adult products, but also content, guidance and an alternative avenue to any and everyone's energy growing lifestyle. By energy we mean those who look to be or feel happier, sexier or optimistic if it's through solo stress relieving activity or bring the best out of each other as an item or group. A modern everyday retailer for modern everyday people.
We are purely "user" driven. You having the best experience is our primary task, from typing in our address to placing an order.
Best Customer Care - We possess the best customer care needed to guide you through the purchase process
Responsive Product Pages - A well designed and easy to understand product page for each an any level of customer (i.e first timer, experienced)
Perks & Loyalty - We love to continue to help our customers grow even after your purchase if that means providing content related to your last order, future discounts to help build your collection even further or even our Playmate program where you earn points towards products that you want.
Awesome Shipping Options - Perfect for the ones who have plans and need things right on time. We offer a few different options to cater to your needs.Including free shipping for orders $65 or more.
Welcoming Modern Design - We want our customers to be as comfortable as possible and besides having full on security and support from the likes of companies like McAfee. Our well put together modern design can convert any physical store shopper into a His & Hers fan.
Honest Reviews From Real People - Reviews from real shoppers just like you that want to look out for your best interests. We post every review and always love to follow up with customers experiences and concerns on any product.
Authorized Reseller Of Your Favorite Brand - LELO, Jimmyjane, We Vibe you name it we always look to carry the best and innovative. From your classic trend setters like California Exotics and Doc Johnson to your above and beyond interests like Sportsheets or BMS Factor. We fans of what makes you smile.
Non-Porous Promoter - We 100% support non-porous items Your health and well being always comes to mind when we add new products. So for every product page, we present to you if an item is non-porous or not.
Always Discreet Billing & Shipping - Plain brown boxes can never go out of style with us and neither can your privacy. All items are shipping in plain brown boxes with generic labels to keep your business.. YOUR BUSINESS. Including your bank statements which our transactions will always show as H&H CO. Nothing more
We do try our best to accommodate you but once you placed your order during checkout, our processing and shipping process begins. If you wish to cancel an order, please contact us as soon as possible during normal business hours or by email immediately. We cannot guarantee we will be able to cancel the order as there are many elements to our order & shipping system and it's not always possible to interrupt the flow when it starts. So please keep this in mind once you've made your decision.
We thrive for all our merchandise to leave and to be presented to you in perfect condition. All damaged goods or shortages must be reported to His & Hers within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. We recommend that you take pictures to help document the damages as well as save the original cartons and packing material for inspection by the carrier. Let us know immediately when you have had the driver note a problem. No discontinued items will receive credit and all credits are for the items that were purchased from His & Hers. Please store your receipt and original packaging if such situation takes place.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.Our policy lasts 30 days. If you have received your package and items in said package is defective from the day of purchase please contact us immediately. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it due to sanitary purposes. It must also be in the original packaging. For sanitary/hygienic purposes, all sales are final. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for defective items only.
A note stating whether you would like a refund or an exchange for another item
Note: If you do not include a note, you may not be refunded
Some of our products we have measurements and some do not. We will not issue a refund for a product without measurements due to size. Please make sure the product you are ordering meets all of your requirements including size before placing your order. Please allow up to 3 weeks to receive your replacement or refund.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.